Refund & Cancellation Policy

Reservation :

Please make advance reservations via telephone or book online to assure room availability.

A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.

Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken).

All rates are subject to a 14% taxes + service tax on room tariff.

Occupancy:

Normal occupancy is two people per room. Additional person (if room size permits) is extra chargeable.

Deposit :

To confirm your reservations, a payment equals to a 100% of the entire stay’s is must for confirm reservation. We accept guarantee by Credit Card (American Express, Visa and MasterCard) / Bank Transfer / Wire Transfer / Cash Deposit / Company / TA. For alternate arrangements, please contact the Hotel.

For Corporate reservations secured by a company credit card or Group bookings of four or more rooms or Imperial Suites. Please inquire before making a reservation.

Cancellation and Early Checkout Policy:

Should your plans change, be sure to inform within the following guidelines. A cancellation number will be given. If the cancellation does not meet guidelines, the deposit will be retained. In an event of No show/Cancellation, Total cost of the stay will be billed to your credit card as we do not allow any cancellations, refunds, transfers, or exchanges on bookings through our web site.

For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation can not be rebooked. If unsure of the policy, contact the hotel for clarification.

Please note a multiple room reservation is added together for the total of “reserved nights”. For example, two rooms reserved for four nights would be 8 reserved nights.

Refund Policy:

When you cancel a booking, Total cost of the stay will be billed to your credit card as we do not allow any cancellations, refunds, transfers, or exchanges on bookings through our web site.

Check In :

Normal check in time is 02:00pm. For late arrivals, please call for instructions on the procedure for arrival after 6 pm.

Check-out is at 12:00pm.

Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to an additional fees.

Modification:

We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications made less than 7 days before original arrival date may be liable for the fees as a result of the late modification.

Children and Infants:

Child (2-6 years) can stay free of charge with parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child’s breakfast till 6 years is complimentary and above that normal menu charges will be applied.

In case that you require the extra bed for your child (2-6 years old), the third person’s rate applies which you have to select “3 adults” instead of 2 adults and 1 child in the reservation form. Once you reserve under the rate for 3 adults, you will also get 3 breakfasts, unless stated otherwise. Cots for infants can be requested, subject to availability.

Non-arrival to the Hotel (No Show) :

If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.

If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.

Shorten Stay (Early check-out) :

Shorten stay is subject to whole period charge whether or not you stay the whole period.
If you know that you are changing your plan, please contact us as early as possible.

Special Request :

Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.

In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.

Voucher :

At the time the reservation is confirmed, we issue a confirmation number and voucher that you can print out.

It is very important to present the confirmation voucher to the hotel upon arrival. Failure to produce the confirmation at check-in may result in the hotel not honoring your reservation or failing to trace the record.

Payment Security :

It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by the latest security technology. Upon check-in, your credit card information is directly transferred to the bank and securely tested

The Website Policies may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.